Conference Frequently Asked Questions

Q. Can I register the day of the conference? How do I register?

A. Yes you can register the day of the conference. Register at Save the email and password you use to create your account, as you’ll need this to login when the conference starts.


Q. What are the conference hours?

A. The UGC Conference is two days: 27 September, 2021 from 7 p.m.-10 p.m. EDT (19:00-22:00 EDT) and 28 September, 2021 from 9 a.m.-1 p.m. EDT (9:00-13:00 EDT).


Q. How do I access the conference when I’m ready to join?

A. You will receive an email upon registration with a link to join the conference. You will need to click this link and login to the HopIn (conference platform) account you created when you registered. If you forgot your password, click login, and then click “forgot my password” to reset your password.

Q. When can I logon?

A. Attendees can logon 5 minutes prior to the conference start time both days. Presenters can login up to 15 minutes in advance of their session.

Q. What if there’s a session I’d like to see but can’t attend?

A. We will share recordings of all sessions in the week following the conference on the UGC webpage ( you are now!)

Q. I’m a presenter but can’t access my session – help!?

A. You should have received an email on Friday September 24 with a PDF that contains a link to directly access your session. You will click this link and then login using your email and password used to register and will be redirected to your session. If there are issues please email (will be monitored during conference).